RETURN MERCHANDISE AUTHORIZATION:

Despite all precautions, claims do arise. jewelnymph.com's adjustment and return policy is truly very simple. We want to protect you and make you feel comfortable - and make certain you get what you pay for. We have established some requirements to make our policies and programs workable.

Any problems with an order must be reported within 10 days of receipt.

To obtain jewelnymph.com's authorization to return a defective item for credit or replacement, simply contact Customer service through one of the sources listed on contact page. Non-defective merchandise returns will incur a 25% restocking fee, and must also be returned within 15 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement. Shipping fees to customer are non-refundable. Return shipping fees are non-refundable. We do not issue call tags.

CONDITIONS:

Non-defective merchandise must meet the following conditions to qualify for return acceptance. Merchandise must be in its original minimum inner pack quantity, as shipped by jewelnymph.com. Broken quantity inner packs are not returnable. Sample items and other items are not returnable.*  Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged. Returns that do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged. If an order is returned as "customer refused", return shipping fees will be charged against refund amount. *All shipping fees are considered a used service and are non-refundable.

RETURN EXCLUSIONS:

ALL SALES ARE FINAL.

Some items are non-returnable such as clearance items, costumes, special ordered and custom stock items. Body Jewelry is non-returnable unless unopened and still in sealed, manufacturers package.

ITEMS WITH GUARANTEES OR WARRANTIES:

If a purchased item includes a product guarantee or warranty follow the instructions on the guarantee or warranty for repair or replacement. Any problems with an order must be reported within 10 days of receipt.

ITEMS DAMAGED DURING SHIPMENT:

The shipper covers all merchandise damaged during shipment. If you receive merchandise damaged during shipping, please contact our Customer Service department within 10 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, DHL, FedEX and trucking lines, must be complied with or they may deny your claim.

If replacement for a damaged item is not possible, a store credit will be applied to your jewelnymph.com account. No cash refunds will be given for damaged, defective or missing items.

AVOID RETURN PACKAGES:

In the event a package is returned to our warehouse, due to refusal, not available after 3rd attempt or buyer providing the wrong address, buyer will be responsible for all shipping charges incurred in addition to a 25% restocking fee. To help avoid returns, please make sure you have given us your correct address and phone number so you may be contacted if there is a problem delivering your package. Once you have been provided a tracking number, it is a good idea to keep track of your package until it reaches your door.

*We reserve the right to update and make changes to our shipping and return policies at any time.